Refund policy

 

Return Policy

DAMAGE OR SHORTAGE CLAIMS:

Claims for damaged or shortage of goods must be reported in writing to us at info@barebeautywaxsupply.com within 72 hours of delivery. Please be as specific as possible as to the issue at hand and send pictures of the damage or shortage alongside the email. Please include photos of the damaged product(s) and the shipping box. Failure to report the issue within this time period will not ensure proper action can be taken to correct the problem. This is because we only have a limited amount of time to make a claim with UPS or the corresponding shipping carrier.

EXCHANGES:

Customers have seven (7) days, beginning the day UPS or the corresponding shipping carrier has declared the product was delivered, to return any purchased merchandise. To return a product, contact us via email at info@barebeautywaxsupply.com . A 20% restocking fee will be removed from the final return value. The customer will also only be eligible to receive store credit that may be used for future purchases. Cash and credit card refunds are not available. Shipping Fees are NOT eligible for a refund.

*Once an order has been processed it is NOT eligible for cancellation, it will be considered a return and falls under our return policy.

*If an order is cancelled after it was shipped, this order will be considered a return and fall under our return policy.

BARE LLC will accept returns under, but not limited to, the following conditions:

  1. Returned merchandise must be received in new condition, in its original unopened package and suitable for resale.
  2. The customer is not returning a merchandise that was on clearance or sale.
  3. The customer is not returning an irregular product and/or product that is no longer being sold. An irregular product can be defined as a product not sold regularly but instead for a special occasion and/or a short time deal.
  4. The customer does not have any pending balances to be paid to BARE LLC.

MISSING ORDER:

If your order is missing your first step is to contact your local shipping carrier that was used. Once we create a shipping label you are sent the tracking information on the order, this is the number you will need to help track your package. Once your order has been dropped off at the carrier, we surrender all responsibility to the carrier service. If you are notified that your package has been delivered but you have not received it your first step is to contact the local shipping carrier that was used. All missing order claims must be filed through the carrier service used. If you need any order documentation for the claim we can help assist you with that. Otherwise it is your responsibility to file your lost package claim to the appropriate carrier service.

INCORRECT SHIPPING ADDRESS:
Before placing your order please ensure all information is correct, including your contact and shipping information. Once a package is dropped off to the carrier service we are unable to adjust any information including correcting a shipping address. If a package is returned to us due to incorrect shipping information, the purchaser is responsible for the reshipment fees of the item. If you decline to reship your item and wish for a return, this would fall under the return policy and subject to the restocking fee.