RETURNS, SHIPPING & ORDER ISSUES POLICY

We want every Bare Beauty Wax Supply order to arrive correctly and in good condition. Please review the policies below regarding returns, damaged or missing items, shipping issues, and incorrect addresses.

RETURNS

Eligible merchandise may be returned within 14 days of the delivery date shown by the shipping carrier's tracking information.

To request a return, please contact info@barebeautywaxsupply.com before sending merchandise back. Unauthorized returns may not be accepted.

To be eligible for a return:

• Merchandise must be unused, unopened, undamaged, and in resalable condition.

• Products must be returned with their original packaging, boxes, accessories, components, and documentation, when applicable.

• Clearance, final-sale, discontinued, irregular, special-order, or otherwise designated non-returnable merchandise is not eligible for return.

• The customer's account must not have an outstanding balance with BARE LLC.

• Products that have been opened, used, damaged, altered, or removed from packaging in a way that makes them unsuitable for resale are not eligible for return.

Eligible returns are subject to a 20% restocking fee.

Original shipping charges are non-refundable. Customers are responsible for return shipping costs unless the return is the result of an error by Bare Beauty Wax Supply or otherwise required by applicable law.

If requested, Bare Beauty Wax Supply may provide a prepaid return shipping label. The cost of the return label will be deducted from the customer's final eligible refund or credit.

We strongly recommend obtaining tracking for all return shipments. Bare Beauty Wax Supply is not responsible for return packages that are lost or damaged before they are received by us.

Returned merchandise will be inspected upon receipt. Refunds or credits, when applicable, will be processed after the merchandise has been received and confirmed to meet the requirements of this policy.

EXCHANGES

Bare Beauty Wax Supply does not offer direct exchanges.

If you would like a different product, you may return an eligible item in accordance with our Return Policy and place a new order for the desired product.

This does not apply when Bare Beauty Wax Supply has shipped an incorrect item or when merchandise arrives damaged or defective. Please see Damaged, Missing or Incorrect Items below.

DAMAGED, MISSING OR INCORRECT ITEMS

Please inspect your order promptly after delivery.

Any claim involving a damaged product, missing item, incorrect item, or order shortage must be reported to Bare Beauty Wax Supply within 72 hours of the carrier-confirmed delivery time.

Claims should be submitted by email to info@barebeautywaxsupply.com and include:

• Your name and order number

• A description of the issue

• Clear photographs of the affected product(s)

• Photographs of the shipping box and packaging

• Photographs of the shipping label when requested

Please retain all products, boxes, packaging, and shipping materials until your claim has been resolved. These materials may be required for a carrier claim or investigation.

Claims submitted after the 72-hour reporting period may limit our ability to verify the issue or pursue a claim with the shipping carrier.

If Bare Beauty Wax Supply confirms that an incorrect item was shipped or an item was omitted from your order, we will work with you to correct the issue in accordance with the circumstances of the claim.

ORDER CANCELLATIONS

Orders may only be cancelled before they have been processed for fulfillment.

Once an order has entered processing, been packaged, or shipped, we cannot guarantee that it can be cancelled.

If an order has already been processed or shipped and the customer no longer wants the merchandise, the merchandise must meet the eligibility requirements of our Return Policy. Applicable return shipping costs and restocking fees may apply.

LOST OR MISSING PACKAGES

Tracking information is provided once your shipping label has been created.

If tracking shows that your package is still in transit but appears delayed or missing, please contact the shipping carrier using your tracking number. You may also contact Bare Beauty Wax Supply if documentation or additional shipment information is needed to assist with a carrier investigation.

If tracking shows your package as delivered but you cannot locate it, please:

1. Check the delivery location, surrounding areas, household members, neighbors, mailroom, front desk, or other secure delivery areas.

2. Contact the shipping carrier directly and provide your tracking number.

3. Contact Bare Beauty Wax Supply if documentation is required for a carrier claim or investigation.

Carrier investigations and claims may require time to complete. Bare Beauty Wax Supply will reasonably assist with documentation when necessary.

A carrier's delivery scan does not automatically determine the outcome of every claim. Missing-package claims will be handled based on the tracking information, carrier investigation, available documentation, and applicable requirements.

INCORRECT OR INCOMPLETE SHIPPING ADDRESSES

Customers are responsible for reviewing their shipping address and contact information before submitting an order.

Once an order has been processed or transferred to the shipping carrier, Bare Beauty Wax Supply may be unable to change or correct the delivery address.

If a package is returned to Bare Beauty Wax Supply because of an incorrect, incomplete, or undeliverable address provided by the customer, the customer will be responsible for any applicable costs to reship the order.

If the customer chooses not to have the merchandise reshipped, eligible merchandise may be processed as a return in accordance with our Return Policy. Original shipping charges are non-refundable, and applicable return or restocking fees may be deducted.

Additional carrier charges resulting from an incorrect or incomplete address may also be the customer's responsibility.

RETURN SHIPPING & PACKAGING

Customers are responsible for securely packaging merchandise being returned.

Products must be packaged appropriately to prevent damage during transit. When original product packaging is required for the product to remain resalable or for warranty purposes, that packaging must be included with the return.

Items damaged during return shipment because of inadequate packaging may be ineligible for a refund or may have the amount of the damage deducted where permitted.

REFUND PROCESSING

Once an eligible return has been received and inspected, Bare Beauty Wax Supply will process the applicable refund or credit, less any applicable:

• 20% restocking fee

• Return shipping charges

• Non-refundable original shipping charges

• Other authorized deductions associated with the return

Please allow your financial institution additional processing time for an approved refund to appear on your account.

QUESTIONS OR RETURN REQUESTS

For return requests or questions regarding an order, please contact:

Bare Beauty Wax Supply
Email: info@barebeautywaxsupply.com

Please include your order number and a brief description of your request so our team can assist you as efficiently as possible.

Bare Beauty Wax Supply reserves the right to deny returns that do not meet the requirements of this policy, subject to applicable law. Nothing in this policy is intended to limit any rights or remedies that cannot legally be waived under applicable law.